Additional Crisis Resources

Community tree of hands

Additional Crisis Resources:


For Non-Suicide Assistance

Call 211
Referrals for emergency food, shelter, clothing, crisis counseling, substance abuse issues, employment, financial and legal issues, physical and mental health needs, and more. This service is accessible 24 hours a day, seven days a week, including holidays, with Spanish-speaking call counselors and Language Line Translation Services available.


Monroe County Department of Human Services
Call 585-753-6298
For assistance with Temporary Assistance, Emergency Assistance, Food Stamps, Medicaid, Home Energy Program (HEAP), and day care subsidies for working parents.
111 Westfall Road, Rochester, NY 14620


  Children & Adolescents:

Bivona Child Advocacy Center

Call 585-953-7800
Bivona Child Advocacy Center is a safe and welcoming place where children who have been sexually or physically abused can begin their journal of healing.


Child Protective Services
New York State Office of Children and Family Services

Call New York State Child Abuse Hotline 1-800-342-3720
Open 24 hours per day, seven days a week, a Child Protective Services intake specialist will ask you for information about the child's family and about how and why you think the child is being mistreated. If the situation you describe meets the legal standards that are required for Child Protective Services to take action, a report of your suspicions will be registered and assigned to a Monroe County Child Protective Services Unit for investigation or assessment.


New York State Report of Suspected Child Abuse or Maltreatment Form
Form must be completed AFTER contacting NY State hotline and mailed or faxed to:
Department of Human Services
Attention: CPS Intake 
111 Westfall Road
Room 562
Rochester, NY 14620
Confidential CPS Intake Fax Number:  585-753-6770


 Boys Town Suicide and Crisis Line
Call 800-448-3000
Provides short-term crisis intervention and counseling, and referrals to local community resources. Counsels on parent-child conflicts, marital and family issues, suicide, pregnancy, runaway youth, physical and sexual abuse, and other issues. Open 24/7.


The National Center for Missing and Exploited Children

Call 800-843-5678
Operates a hotline for reporting missing children and sightings of missing children. Offers assistance to law enforcement agents.

Domestic Violence: 

New York State Domestic and Sexual Violence Hotline
Call 800-942-6906

Domestic Violence Finding Safety and Support Booklet

New York State Teen Dating Violence Awareness and Prevention 

Safe Journey
Call 585-425-1580
Support Center that serves women rebuilding their lives after domestic abuse and violence

Willow Domestic Violence Center (formerly ABW)

Call 585-222-SAFE
Open 24/7 Crisis and Support Hotline. Willow Center is free and confidential and offers crisis and emergency support services.  


Adult Protective Services
Call 585-753-6532, Mon-Fri, 9-5pm
After-hours emergencies, Call 585-461-5698
Any vulnerable adult or concerned person my contact Adult Protective Services to inquire about available services. The identity of the referral source is confidential or you may remain anonymous.


RESTORE Sexual Assault Services
Call 585-546-2777
Open 24/7 Crisis and Support Hotline. RESTORE provides crisis intervention and support services to women, children, and men who are survivors of sexual assault and to their families.


The Family Support Center does not endorse any organizations or individuals outside of the Spencerport Central School District. These resources are for informational purposes and should be pursued based on the consumer's own criteria.