Not receiving ParentSquare messages?

ParentSquare receives contact data from Infinite Campus and this feed syncs nightly. Changes to family names and contact information should be made with your school's registrar. ParentSquare will show those changes after the nightly sync. 
Sign in tip:

 Parents/Guardians can sign into ParentSquare on a computer web browser using their email or cell phone number ON RECORD with the school. You can be on your computer and sign in with your cell phone number!
 
Notifications tip:

Add the following to your contacts to prevent calls and emails from being marked as spam or junk:

Check

 email donotreply*@parentsquare.com
Check

the school phone number
   
Check the numbers 60710, 66458, 87366 & 36794 (add them as additional phone numbers. These are the numbers that ParentSquare texts will come from)

If you can't sign into ParentSquare with your email or phone number, please contact your child's school. 
 
 If you can sign in, please follow these steps:
     

 

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 Check your email and phone number in ParentSquare. Click on your name in the top right and click My Account. If corrections need to be made, please contact your child's school with the correct information.
     
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Check your Notification Preferences on My Account page. Are your notification preferences on?
     
  action step pointing right Check your spam folder for emails from [email protected].
     
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 Add the domain ParentSquare.com or the email address [email protected] to the safe senders list in your email client (Gmail, Yahoo, aol, etc.) You can search online how to do this. If using Gmail:
 
  • Go to Settings.
  •  At the bottom of the pane, click Mail.
  •  In the left pane, select Mail > Accounts > Block or allow.
  •  Under Blocked Senders, select the address or domain you want to unblock, and then select.
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 Text the word START to 66458. This will resume text messaging to your phone.


Troubleshooting: not receiving notifications, PDF