Crisis Community Resources

Two women grieving sitting on a couch holding hands

In an emergency, please call Lifeline at 275-5151 or 911

Lifeline is available 24 hours a day, 7 days a week for information and referral services in our community, as well as short-term telephone crisis counseling.

Mobile Crisis Team is a mobile psychiatric emergency department. Individuals/family can be seen by mental health professionals in their home, place of employment, school, etc.

Monroe County Youth Yellow Pages offers resources, services, and support for youth locally. The Youth Yellow Pages is in its fifth printing and was recently updated by the Rochester-Monroe County Youth Bureau.

Center for Youth Services is a free, confidential counseling service, including a 24-hour crisis phone line for youth seeking help.
905 Monroe Avenue
Rochester, New York 14620

Family Access and Connection Team (FACT) serves as the centralized entry point which offers immediate response, effective triage, family assessment, short-term care coordination and linkage to support and services for families experiencing significant behavioral and emotional challenges with their children without court intervention.

‚ÄčSunrise picture with "Rise above the storm and you will find the sunshine" quote

The American Counseling Association recommends Five Ways to help with coping AFTER a crisis situation:

  1. Recognize your own feelings about the situation and talk to others about your fears. Know that these feelings are a normal response to an abnormal situation.
  2. Be willing to listen to family and friends who have been affected and encourage them to seek counseling if necessary.
  3. Be patient with people; fuses are short when dealing with crises and others may be feeling as much stress as you.
  4. Recognize normal crises reactions, such as sleep disturbances and nightmares, withdrawal, reverting to childhood behaviors, and trouble focusing on work or school.
  5. Take time with your children, spouse, life partner, friends, and co-workers to do something you enjoy.

Related Files:
FACT brochure.pdf
Tips for Survivors of a Traumatic Event Managing Your Stress.pdf

The Family Support Center does not endorse any organizations or individuals outside of the Spencerport Central School District. These resources are for informational purposes and should be pursued based on the consumer's own criteria.