Spencerport Central School District

Call 800-448-3000 | Provides short-term crisis intervention and counseling, and referrals to local community resources. Counsels on parent-child conflicts, marital and family issues, suicide, pregnancy, runaway youth, physical and sexual abuse, and other issues. Open 24/7.

Brighter Days Pediatric Mental Health Urgent Care Center, 300 Crittenden Boulevard, Rochester, Open 7 days a week, 12-7pm 585-275-8686

Crisis is different for everyone. But you can always call 211 or text 898-211 to connect quickly to services. Referrals for emergency food, shelter, clothing, crisis counseling, substance abuse issues, employment, financial and legal issues, physical and mental health needs, and more. This service is accessible 24 hours a day, seven days a week, including holidays, with Spanish-speaking call counselors and Language Line Translation Services available.

Center for Youth Services is a free, confidential counseling service, including a 24-hour crisis phone line for youth seeking help. 905 Monroe Avenue Rochester, New York 14620 | 585-473-2464

Call 585-935-7800 | Every child deserves a childhood filled with potential. We believe in our vision of a community where all children are safe and free from abuse. Our mission is complete when our services are no longer needed. Until then, we hear you, we see you, and we will advocate for you.

Finding Safety and Support Booklet

Family Access and Connection Team (FACT) serves as the centralized entry point which offers immediate response, effective triage, family assessment, short-term care coordination and linkage to support and services for families experiencing significant behavioral and emotional challenges with their children without court intervention. 585-753-2639 | Online referral form: https://survey.alchemer.com/s3/7940087/FACT-Parent-Guardian-Referral-Form

Mobile Crisis Team is a mobile psychiatric emergency department. Individuals/family can be seen by mental health professionals in their home, place of employment, school, etc. 585-529-3721

Call 585-753-6532, Mon-Fri, 9-5pm | After-hours emergencies, Call 585-461-5698 | Any vulnerable adult or concerned person my contact Adult Protective Services to inquire about available services. The identity of the referral source is confidential or you may remain anonymous.

Monroe County Department of Human Services | Call 585-753-6298 for assistance with Temporary Assistance, Emergency Assistance, Food Stamps, Medicaid, Home Energy Program (HEAP), and day care subsidies for working parents. 111 Westfall Road, Rochester, NY 14620

Monroe County Youth Yellow Pages offers resources, services, and support for youth locally. The Youth Yellow Pages is in its fifth printing and was recently updated by the Rochester-Monroe County Youth Bureau.

MyWayfinder is a free online tool for accessing total care across education, health, and human services.

Call 800-843-5678 | Operates a hotline for reporting missing children and sightings of missing children. Offers assistance to law enforcement agents.

Call 800-942-6906

Call New York State Child Abuse Hotline 1-800-342-3720 Open 24 hours per day, seven days a week, a Child Protective Services intake specialist will ask you for information about the child's family and about how and why you think the child is being mistreated. If the situation you describe meets the legal standards that are required for Child Protective Services to take action, a report of your suspicions will be registered and assigned to a Monroe County Child Protective Services Unit for investigation or assessment.

RESTORE Sexual Assault Services Call 585-546-2777 Open 24/7 Crisis and Support Hotline. RESTORE provides crisis intervention and support services to women, children, and men who are survivors of sexual assault and to their families.

Willow Domestic Violence Center (formerly ABW) Call 585-222-SAFE Open 24/7 Crisis and Support Hotline. Willow Center is free and confidential and offers crisis and emergency support services.