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Crisis Community Resources

Crisis Community Resources

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For immediate safety concerns, such as life threatening situations or medical concerns, call 911 immediately.

Crisis is different for everyone.  You can always call 211 or text 898-211.  Lifeline 211 is available 24 hours a day, 7 days a week for information and referral services in our community, as well as short-term telephone crisis counseling.

Youth Services Directory resource that includes services for sports, education, wellness, employment, and recreation

MyWayfinder is a free online tool for accessing total care across education, health, and human services.

Resources for Crisis Services in Monroe County

Family Access and Connection Team (FACT)
Serves as the centralized entry point which offers immediate response, effective triage, family assessment, short-term care coordination and linkage to support and services for families experiencing significant behavioral and emotional challenges with their children without court intervention.
585-753-2639 
Online referral form  

 

The American Counseling Association recommends Five Ways to help with coping AFTER a crisis situation:

  1. Recognize your own feelings about the situation and talk to others about your fears. Know that these feelings are a normal response to an abnormal situation.
  2. Be willing to listen to family and friends who have been affected and encourage them to seek counseling if necessary.
  3. Be patient with people; fuses are short when dealing with crises and others may be feeling as much stress as you.
  4. Recognize normal crises reactions, such as sleep disturbances and nightmares, withdrawal, reverting to childhood behaviors, and trouble focusing on work or school.
  5. Take time with your children, spouse, life partner, friends, and co-workers to do something you enjoy.

Tips for Survivors of a Traumatic Event Managing Your Stress

  • For immediate safety concerns, such as life threatening situations or medical concerns, call 911 immediately.

    Mobile Crisis Team
    Mobile Crisis Team is a mobile psychiatric emergency department. Individuals/family can be seen by mental health professionals in their home, place of employment, school, etc.
    585-275-8686
    Brochure

    Brighter Days Pediatric Mental Health Urgent Care Center
    300 Crittenden Boulevard, Rochester
    Open 7 days a week, 12-7pm
    585-275-8686

    UR Medicine Virtual Mental Health Urgent Care
    If you can’t be seen at your clinician’s office, Virtual Mental Health Urgent Care offers fast, convenient support from anywhere. This service is not for emergencies or immediate safety concerns.
    If you or someone you know is in crisis, call 911 or go to the nearest emergency department.

    Center for Youth Services
    It is a free, confidential counseling service, including a 24-hour crisis phone line for youth seeking help.
    905 Monroe Avenue, Rochester
    585-271-7670

  • Child Advocacy Center of Greater Rochester
    CAC is a safe and welcoming place where children who have been sexually or physically abused can begin their healing journey.
    585-935-7800

    Child Protective Services
    New York State Office of Children and Family Services
    Call New York State Child Abuse Hotline 1-800-342-3720
    Open 24 hours per day, seven days a week, a Child Protective Services intake specialist will ask you for information about the child's family and about how and why you think the child is being mistreated. If the situation you describe meets the legal standards that are required for Child Protective Services to take action, a report of your suspicions will be registered and assigned to a Monroe County Child Protective Services Unit for investigation or assessment.
    Mandated Reporter Decision Tree
    Tips for Identifying and Reporting Child Abuse 

    New York State Report of Suspected Child Abuse or Maltreatment Form
    Form must be completed AFTER contacting NY State hotline and mailed or faxed to:
    Department of Human Services
    Attention: CPS Intake 
    111 Westfall Road
    Room 562
    Rochester, NY 14620
    Confidential CPS Intake Fax Number:  585-753-6770

    National Center for Missing and Exploited Children
    Operates a hotline for reporting missing children and sightings of missing children. Offers assistance to law enforcement agents.
    800-843-5678

    Adult Protective Services
    Any vulnerable adult or concerned person may contact APS to inquire about available services.  A well informed intake caseworker will guide you through the process of making a referral.  The identity of the referral source is confidential or you may remain anonymous. 
    585-753-6532, Monday-Friday, 9 am – 5 pm
    After-hours emergencies: 585-461-5698

  • New York State Domestic and Sexual Violence Hotline
    800-942-6906

    New York State Teen Dating Violence Awareness and Prevention

    RESTORE Sexual Assault Services
    Open 24/7 Crisis and Support Hotline. RESTORE provides crisis intervention and support services to women, children, and men who are survivors of sexual assault and to their families. 
    585-546-2777

    Willow Domestic Violence Center
    Open 24/7 Crisis and Support Hotline. Willow Center is free and confidential and offers crisis and emergency support services.
    585-222-7233