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Spencerport Central School District

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Not Receiving ParentSquare Messages

Not Receiving ParentSquare Messages

ParentSquare receives contact data from Infinite Campus and this feed syncs nightly. Changes to family names and contact information should be made with your school's registrar. ParentSquare will show those changes after the nightly sync.

  • Parents/Guardians can sign into ParentSquare on a computer web browser using their email or cell phone number ON RECORD with the school. You can be on your computer and sign in with your cell phone number!
     

  • Add the following to your contacts to prevent calls and emails from being marked as spam or junk:

    • A yellow checkmark over a dark blue circle, on a white background.email donotreply*@parentsquare.com
    • A yellow checkmark over a dark blue circle, on a white background.the school phone number
    • A yellow checkmark over a dark blue circle, on a white background.the numbers 60710, 66458, 87366 & 36794 (add them as additional phone numbers. These are the numbers that ParentSquare texts will come from)

  • If you can't sign into ParentSquare with your email or phone number, please contact your child's school.

     If you can sign in, please follow these steps:

    • A yellow arrow points right, overlaid on a dark blue circle.Check your email and phone number in ParentSquare. Click on your name in the top right and click My Account. If corrections need to be made, please contact your child's school with the correct information.

    • A yellow arrow points right, overlaid on a dark blue circle. Check your Notification Preferences on My Account page. Are your notification preferences on?

    • A yellow arrow points right, overlaid on a dark blue circle. Check your spam folder for emails from donotreply@parentsquare.com.

    • A yellow arrow points right, overlaid on a dark blue circle.Add the domain ParentSquare.com or the email address donotreply@parentsquare.com to the safe senders list in your email client (Gmail, Yahoo, aol, etc.) You can search online how to do this. If using Gmail:

      • Go to Settings.
      • At the bottom of the pane, click Mail.
      • In the left pane, select Mail > Accounts > Block or allow.
      • Under Blocked Senders, select the address or domain you want to unblock, and then select.

    • A yellow arrow points right, overlaid on a dark blue circle.Text the word START to 66458. This will resume text messaging to your phone.